David L. Peterson

International Speaker, Bestselling Author, Serial Entrepreneur, Shipwreck Survivor

Innovation ThinkTime

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Remediating a Problem or Crisis, it’s Really Simple

Every July, I get the honor to teach at the Graduate School of Banking held at the University of Colorado in Boulder. If you are in financial services and want to position yourself as a future CSuite executive, this is the school you should attend. Check it out here. During my technology class in a discussion about an FI’s social media and online presence, I made the statement that when I am researching a company, it does not bother me to see a negative review. In fact, if I don’t see some less than stellar reviews, I consider that maybe the information is bogus. There will always be somebody that gets sideways for some reason. It happens. What I want to see is that the company respond to the comment. It shocks me to see how many companies don’t pay attention online. Somebody goes and …

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Making Difficult Choices

In preparation for a 2020 sailing trip around the island of Antigua, my wife Samantha and I inspected some sailing vessels that were available for us to rent. These were 44-foot catamarans and were truly tricked out for luxury. While there are advantages to hiring a captain, we like the fact that I have certification as a captain of mono- and multihull sailboats so we can go where we want, when we want. And trust me, there is nothing like anchoring in a secluded cove, going for a swim or snorkel, and then having snacks and adult beverages on the stern while you watch the sunset. It is spectacular! So we were looking at several sailboats, and they were all fully loaded. One in particular had a full-sized refrigerator in the galley. Now, if you have ever been on a sailboat, you know that …

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The Consequences of Not Planning Ahead

My wife Samantha and I love the sea. We try to boat, sail, or generally get into the salt water as much as we can. We recently had an opportunity to spend a week on the island of Antigua (we were scouting for a 2020 sailing trip) and we did a lot of snorkeling. We were staying at a condo booked via AirBnB, and there was a lovely beach right below our villa. We had snorkeled there several times and it was just lovely. There was also a path (a relatively short walk) that took us over to another bay about a hundred yards away. So one morning, we decided to take our snorkeling gear to the other bay and snorkel around the peninsula to our beach. We checked to make sure we would not be facing any inclement weather, and all was good, so off we set. We entered the water in the other bay and …

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What’s In a Name?

While vacationing on the island of Antigua, I could not help but notice a particular restaurant we passed by every day. Here is the restaurant: So my question is, would you eat at Good Luck Restaurant? Now, if you took “good luck” to mean that if you eat there, you will receive good luck, then it is possible you might want to eat there frequently. If, however, you thought this might mean a chancy prospect from a culinary standpoint, you might think twice about making a reservation. Consider you tell a friend that you are planning to go eat there and their response was, “Good luck!” That would not swell you with confidence about your upcoming meal. In fact, you might be asking some additional questions of your friend to ascertain exactly what they know about this …

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Uber customer service exceeds expectations

In most situations, I use Uber instead of a cab. It’s just more convenient, and the mobile app makes communication for where and when I can get picked up vastly superior to any taxi option I know of. (By the way, do you think if taxi companies had started developing mobile apps 10 years ago, there would have been an opportunity for Uber or Lyft to eat their lunch for passenger delivery?) So I get dropped off, say thanks, and head to my destination. I get the receipt from Uber, and I go into the app to rate the driver and leave a tip. This driver made no attempt to help me with bags or to even open the back hatch for me. So I rated him a 4 out of 5 and left an OK tip, though not the amount I would normally leave. I received a secondary email from Uber thanking me for rating and tipping …

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