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I frequently scan the news, particularly when it relates to financial services, and one fact is inescapable: current generations will not conform to the methods
I recently needed to have an online meeting while I was at the Oklahoma City airport. While I wouldn’t normally schedule this type of presentation
It seems I have a never-ending supply of stories from mainline companies who just can’t get their customer service act together. Here’s my reasoning for
I am all for ridesharing. I’ve found the cost of Ubering to the airport and back is less than parking at the airport for any
Despite my quest to look for innovation in all aspects of everyday life, I often amaze myself at the number of instances I remain oblivious
I fly a lot. So I encounter many of the good folks who keep our airplanes and airports remarkably efficient, given the number of flights,
If you’ve followed my blog for a while, you know I periodically talk about having fun at work. I truly believe when we make our
I attended the American Bankers Association’s Annual Conference in October in New York City. One of the sessions on the opening night was a vendor
If you travel as much as I do, you’re bound to be a frequent customer at the dry cleaners. Since my move to Sugar Land,
As a frequent speaker to financial services audiences, I talk often about the future customers of financial institutions, including Gen Z, the youngest generation, who
Current events have placed old memories into our watercooler conversations, and it just so happens that I have been binge listening to Malcolm Gladwell’s podcast
As a frequent traveler, I get the opportunity to accumulate travel award points. This summer, while in Colorado to teach at the Graduate School of