Business
To React is Human, To Respond Divine
Our natural human instinct is to react to external stimuli—what would it take for you to convert your reactions into responses? There is a huge
February 12, 2018
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Blog & Podcast
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Blog Archive
Crisis Management
Distracted Driving? How about Distracted Stopping?
I was speaking at a conference in Orlando, Florida, and while there, I set up a meeting with a young millennial with whom I am
February 5, 2018
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Customer Service
How to Use the Special Silver Pen
Last fall, I was facilitating strategic planning for an Atlanta-area nonprofit, and, as usual, there were hotel-provided pens and scratch paper at each seat. I
February 2, 2018
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Uncategorized
Eliminate Confusion for Your Customers!
I recently spoke at a large credit union conference in upstate Michigan. It was held at the Grand Traverse Resort and Spa—a large complex with
January 31, 2018
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Decision Making
Capture the Idea or Kiss it Goodbye
Your right brain is an amazing factory of creativity and insight. All it needs is a chance and it can produce truly breakthrough innovation seeds.
January 25, 2018
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Innovation
Making Innovation a Priority
Last month, I did a presentation at Linn Area Credit Union in Cedar Rapids, Iowa, on innovation. The CEO, Jenny Lorenz, had heard me deliver
January 23, 2018
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Business
The Symbiosis Between Physical and Virtual Stores
I am just a sucker for a good marketing program. Recently, I have evaluated several products based on their extensive marketing and the claims they
January 18, 2018
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Business
Are Terms of Service a Mandate or Guideline?
On October 13th, there was an organized effort to boycott Twitter. I have previously written a blog post “Are You Prepared for a Boycott?” but
January 15, 2018
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Career
Can you overcome the Einstellung Effect?
Can your brain come up with truly creative ideas that overpower your built-in confirmation bias? Or does your experience with “good” solutions in the past
January 10, 2018
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Banking
My Interview with Ray Davis
As emcee of the Community Bankers Association of Georgia annual conference, I interviewed Ray Davis, former CEO of Umpqua Bank. Ray is iconic for taking
December 21, 2017
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Banking
VR at DBSI Booth at Symitar Conference
I was in San Diego, one the most beautiful cities to visit in the U.S. with incredible weather, and because I was the closing keynote
December 11, 2017
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Customer Service
Paying for Parking on The Way Out of Ark Encounter
My brother Larry and sister Linda and I took our elderly parents on a bucket-list road trip to Kentucky to visit the Ark Encounter. As
December 5, 2017
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