How to Eliminate Confusion for Your Customers

I was speaking at a large Credit Union conference in upstate Michigan at the Traverse City Resort, a large complex with many different buildings and a beautiful location on the shore of Lake Michigan. I had spoken that morning in Orlando before taking two flights to get to the venue. It was late, almost midnight, […]

Positively Impacting a Life

I recently exhibited at the South Regional Conference of the National Association of College Activities. This conference allows vendors who have a lecture, act, or other form of entertainment suitable for a college campus to all come together in one place. Students, who represent the activities committees from colleges large and small, public and private, […]

The Power of Volition

Volition is “the faculty or power to use one’s will”. The day I delivered the closing keynote on Grounded at the Association of Financial Technology at the Broadmoor in Colorado Springs, Major Dan Rooney delivered the opening keynote. Major Rooney (call sign “Noonan”) is an F16 fighter pilot now serving in the Oklahoma National Guard. […]

Come Sail Away: Blue Water Sailing and Crisis Management

I spoke at the Remote Deposit Capture Summit in Orlando today. One of the individuals that had agreed to read my book in advance and provide a review was Jim DeBello, CEO of Mitek. Mitek has revolutionized the art of capturing images of source documents and converting them into payments (ie: using your mobile phone […]