Shakespeare wrote, “All the world’s a stage, and all the men and women merely players; they have their exits and their entrances, and one man in his time plays many parts.” One of the greatest pleasures for me at this juncture in my professional career, is playing the part of a mentor. At this moment, […]
Monthly Archives: November 2016
If You’re in the Info Booth, Start Giving Out Advice
I was at the Detroit airport, waiting for my flight to Atlanta, looking for a place to setup my laptop. Just adjacent to the gate, there was an information booth and the counter had a nice place for my laptop. As I stood there working, I saw no one working the booth. And then it […]
Apple Fail — Follow up
Several weeks ago, I wrote about my struggles with Apple in getting an Apple Watch sent in for repair. It was newsworthy based on the fact that Apple rarely gets the small stuff wrong and made an error instead of their usually stellar customer service. If you read the previous blog entry, you know that […]
Asking for Donations? Ask High and Accept What You Get!
I was recently exhibiting at the National Association of College Activities (NACA), pitching my Grounded keynote to student activities committees from colleges and universities from the Southeastern U.S. One of the activities that occurred during the conference was a fundraiser for a foundation that supplies scholarships for future NACA events. There were multiple appeals to […]
Oh No! Another Enterprise Fail
Let me say right up front that I have a checkered past with the Enterprise rental car company. Every year, I get to tell a classic story from many years ago that involved my rental in Denver, Colorado, where their idea of service and my idea of service were diametrically opposed. Nevertheless, I found myself […]