In perusing my latest copy of Cruising World magazine, I came across an article about a program called SailFuture that is based in Sarasota, Florida. The program was started by Michael Long, and his co-founders Mark Hunter and Hunter Thompson. It uses the art and science of sailing to target at-risk youth, an idea […]
Monthly Archives: January 2017
Choice Architecture and the Eye Doctor
I got a call from my eye doctor’s office that went something like this: Me: Hello? Eye Office: Hi, this is Cindy from The Eye Office. Your eye doctor, Dr. Smith, is reducing his office hours. You have an appointment scheduled for January 30th and as he will not be in during that day, he […]
Siri, I apologize…
We jump to conclusions based on incomplete information and when we overreact, our words and actions can cause real harm. I was ending a meeting in the Buckhead area of Atlanta and had a meeting up in Norcross, Northeast of Buckhead. Since I travel in this area frequently, I am relatively familiar with navigating the various […]
An Update From Entrepreneur Ronald
If you follow this blog, you may remember a post where I documented conversation with Ronald from Birmingham. Ronald operates a shoeshine booth that he takes with him throughout the Southeast to provide services at events. Before my keynote speech for the PaymentsFirst Evolutions conference in Birmingham, I went to get an update (and a […]
Not a Grounded Boater!
I recently blogged about being out on the gulf with my wife on our 23’ sport boat and having a problem with the battery. Following that event, I contacted my marine mechanic and asked him to do two things: First, see if he could find a source for the battery losing charge so quickly, and […]
Recipe for Offending Customers
Regardless of your political leanings, no one can look at the current state of our health insurance industry and say that it is working at peak efficiency. If my recent experience is any indication, there will be a lot of people very confused and concerned about their health coverage in 2017. I am a one-person […]
Getting Fondue in Switzerland — It’s Harder Than You Think!
This year on November 28th, my wife and I celebrated our 35th wedding anniversary. We celebrated, as we always do, having fondue at The Melting Pot. In this case, we were in Tallahassee, Florida. We prefer the traditional cheese fondue and love getting the veggies, dark bread, and our absolute favorite, tart green apple pieces. […]
Grounded in the Gulf of Mexico
My wife Samantha and I own a 23’ Pro-Line Sport/Fishing boat that we keep at a marina in Panacea, Florida, located up in the curve of the panhandle. It’s home to some great fishing and it’s only about two hours from our home in South Georgia — easy day trip! One day, we decided to […]
Missing Step Three
I was installing a new light fixture and of course, I consulted the instructions (the idea that a man would ignore the instructions is almost certainly a myth!). This fixture had some unique elements and it was important to put it together in the right order, otherwise you would not be able to make it […]