In any online system, there is always a chance there might be a break in the service. A service interruption can be related to a hardware malfunction. It can also be a software bug, or perhaps the result of malware or another cyber security event. Regardless of the source, a service interruption negatively affects the […]
Monthly Archives: March 2018
Online, seconds matter … Offline for a week?
On February 12th, TD Bank upgraded to a new system for online banking. Directly thereafter, the system became unusable for their customers, who were locked out of their accounts completely. The system remained essentially “down”… for a week. A week! As far as online systems go, that’s an eternity. I’m not sure if they were […]
Now that’s using your head …
After driving a U-Haul 920 miles from Valdosta, Georgia, to Sugar Land, Texas, I arrived to a mostly-empty apartment. It was a Sunday, and the men I had arranged to unload the truck were not available until Tuesday. I had luckily remembered to put a queen-size air mattress at the end of the truck, so […]
Innovation Fail – Bank Account Opening Fail
I recently moved to a suburb of Houston and decided I would open up a local bank account. I debated whether I needed one; the fact is, having a “local” bank isn’t really as necessary as it once was. But, I figured there would be advantages to having access to local ATMs and in-branch support […]
What is so important that you would sit in a downpour for it?
Friday night, my wife Samantha and I went to see Pablo Cruise and Little River Band at the Ruth Eckerd Hall in Clearwater, Florida. If you have not experienced a concert at this venue, I would highly encourage it. The seating anywhere is amazing, and the acoustics are great. Pablo Cruise was high-energy and rocked […]