I have new insurance. It’s not always fun changing insurance companies, but when you take a new job, it’s often part of the drill. One of the manual issues involved with changing your insurance is dealing with prescriptions. You may have two refills left with your current insurer, but the new insurance company wants their […]
Monthly Archives: June 2018
Doubling Down on a Customer Service Fail
I recently blogged about arriving in San Diego while my checked bag did not. Southwest had no clue where the bag was, but they promised to deliver it to the Marriott Marquis later that night. Before I left, I made sure they had the correct address, 333 Harbor Drive, because in that checked bag were […]
You Get What You Pay For
Now that I am based in Houston, Texas, I wind up flying with airlines other than Delta. When I was in Georgia, 95% of all my flights were Delta. They dominate the Atlanta airport hub, but other than that, I have also found them to be generally a good partner for being on time, having […]
Strategically Planning for the Outcome You Want
I was recently traveling from Houston to San Diego. While boarding my Southwest flight, there was an open aisle seat in row 6, which I decided was for me. There was a woman sitting in the window seat, but as the flight wasn’t completely full, we did not receive an occupant in the center seat […]