As the emcee of the Community Bankers Association of Georgia Annual Conference, I get to introduce speakers and listen to their presentations. One of the highlights of this year’s conference was a talk by the newly minted ICBA CEO Rebecca Romero Rainey. Rebecca comes from a line of community bankers and was previously CEO of […]
Monthly Archives: August 2018
Do What You Can Do
After two long, but rewarding weeks teaching technology and innovation at the Graduate School of Banking at the University of Colorado, I was at the Denver airport waiting on my flight back to Houston. I had parked at a charging station and was working on my computer when out of the corner of my eye, […]
Apple Watch and the Kardia Watchband
While in a Graduate School of Banking class on Effective Use of Technology, I discussed the future of technology, such as the Apple Watch. Along with the future C-Suite leaders that were in attendance, I talked about the fact that there was still no “killer” watch app for banking. Other than notifications that come to […]
How Hard is it to Just Say “I’m Sorry …”
Mistakes happen. I know that I make my fair share. And it happens from time to time as we interact with physical and online merchants. I am very tolerant of mistakes but I also do take note of how companies remediate these issues. Two recent examples come to mind. I had a reservation at a […]
Counting the Apples in a Single Seed …
Every July, I teach at the University of Colorado’s Graduate School of Banking for two weeks. This is an amazing experience for these bankers since they are being groomed by their institutions to become future leaders. Many of the students I teach will become C-Suite members in the years to come, so I take my […]
AVIS Trying Harder to Not Try Hard
I was in Boston for a business trip and flew in two days early to meet my wife for a couple of summer days in the city. The first day was idyllic–my wife Samantha had planned it in advance, starting with a city bike tour, followed by a quick lunch at Legal Seafood, an afternoon […]