Due to my frequent flights in and out of Atlanta, I have become a loyal Delta customer—with a status to show for it. While I generally think they offer a good flying experience, there have been a couple of instances where their efforts to provide a quality personalized service actually diminished my flying experience. Don’t […]
Monthly Archives: April 2019
Why Banking is Failing at Cross-Selling Fee Services
I recently read an article from The Financial Brand outlining the problems financial institutions have in cross-selling services with associated fees. The article compares data from Amazon Prime sales to the lack of success FIs have had in selling fee-based services. They found, even when Amazon raised the price for the Prime service, subscribership increased. […]
Innovation in Charitable Giving
Charities are finding it increasingly difficult to raise the money they need. Changes in tax laws certainly have had an effect, but the biggest adjustment is merely the march of time. Think about it: how do most nonprofits raise money? They have an annual fundraiser—some big event where well-heeled, high-networth individuals are wined, dined, or […]