As part of attending the FinTechSouth conference at the Mercedes Stadium in Atlanta, GA, I was asked to participate in a short video interview with Titania Jordan. Titania has a popular online channel called CONNECT, and along with her associates from 3Ci, she was interviewing numerous payment professionals in town for this show. FinTechSouth is […]
Monthly Archives: May 2019
Change in Perspective Reveals New Insight
Something fun I get to do with my wife Samantha is go to the west coast of Florida and just chill out. We like the area of Bald Point and Alligator Point near the town of Panacea. We keep a small fishing boat at the marina in Panacea so we can have a down-and-back trip […]
Taking Innovation Too Far
I am a big Douglas Adams fan. For those of you who don’t immediately recognize that name, perhaps you have heard of The Hitchhiker’s Guide to the Galaxy. If you haven’t, you need to check it out. HGG originated in 1978, the same year I graduated from high school, and combined an incredibly inventive premise […]
Chat is Amazing – But Regardless of the Advice, It Has to be Accurate!
How great is chat—the ability to receive quality support without having to be stuck on the phone? Beautiful! Recently, I was looking for the email address of a local Office Depot in Oklahoma City, so I accessed the specific store’s website, assured I would easily find the email address for the delivery of a print […]
The Need for Self-Service Training
I was chatting with a group of U.S. Dataworks, Inc. employees about self-service and my belief that good self-service trumps great personalized service. We agreed this is generally true, though one of my incredibly cerebral programming staff, Eric, noted how many patrons of the grocery stores where he shops should need to qualify before using […]