In my search for transformational growth in the financial services industry, I am constantly on the lookout for innovative activities. The majority of my keynote speeches still revolve around some type of branch transformation. And one of the biggest elements of the transformation needed in the branch is the transformation of the people working there. […]
Author Archives: David Peterson
Using a Storm to Improve Success
When the family needs beach time and an infusion of saltwater living, we head to Alligator Point in Northwest Florida. It’s just over a two hour drive away and has miles of beach access on the Gulf of Mexico. On one particular trip, we rented a house that was just 20 paces from the water. […]
You Got to Know When to Fold Em …
It is always a crapshoot answering your mobile phone from a number that you don’t recognize. In one particular instance, what I thought was a phone call from a recently signed client, turned out to be a cold call from an organization that had reached out to me via LinkedIn previously. Their LinkedIn message had […]
I Got Caught with a Coke
I was on my way out of the store with a 16-oz Coca-Cola in my hand on a Saturday morning when I spotted my cardiologist walking into the store. We made eye contact, and both exchanged a brief greeting, the nondescript kind that involves no personal information when two people know they know each other, […]
Grounded Again … But Delta Comes Through In the End
On Wednesday April 5th, I delivered a presentation on Retail Branch Transformation at a New York Bankers conference in Syracuse, NY. Everything went great, there was a big crowd and the presentation was well received. Then it’s back to the airport to fly back to Tallahassee and a drive back to Valdosta, where I was […]
The Best $250 I Ever Spent – On Creating a Memorable Experience
I recently attended the 2017 Payments Conference put on by the National Automated Clearing House Association (NACHA). This is a gathering of all of the stakeholders in the payments biz and generally is a great big meet and greet for those of us who have spent decades in payments. One of the highlights of this […]
Paying it Backward
I was chatting with a good friend and pro speaker, Chris Petersen, and she shared a cool story. Seems she was in line at a Chic-fil-A to grab a quick bite on the road, and once she got up to the window, the server told her that her meal had been paid for by the […]
Transformation of the Sink, Soap and Dryer
As a frequent traveler, I have seen my share of bathrooms. It always amazes me to see how many different combinations of automated elements that get incorporated into the bathroom experience; automated flushing, automated water, automated soap dispensing and a vast array of dryers. I am all for hand drying instead of paper towels, but […]
Be The Best You Can Be #throwbackthursday
I was recently Master of Ceremonies at the CBA of Georgia Leadership Division conference at the Contemporary Resort in Orlando. The final keynote speaker was legendary coach Bill Curry. He is best known as coach of Georgia Tech, but he also coached at Alabama, Kentucky and, most recently, became the first coach for the fledgling […]
I Don’t Have Time to NOT Be an Asshole
My wife Samantha and I were traveling out to Cody, Wyoming to visit with our daughter and her husband. This involved three flights; from Valdosta to Atlanta, then to Salt Lake City, to Cody. The flight from Salt Lake City to Cody is a small commuter type jet, maybe 70 passengers. As we were boarding […]