Shakespeare wrote, “All the world’s a stage, and all the men and women merely players; they have their exits and their entrances, and one man in his time plays many parts.” One of the greatest pleasures for me at this juncture in my professional career, is playing the part of a mentor. At this moment, […]
Author Archives: David Peterson
If You’re in the Info Booth, Start Giving Out Advice
I was at the Detroit airport, waiting for my flight to Atlanta, looking for a place to setup my laptop. Just adjacent to the gate, there was an information booth and the counter had a nice place for my laptop. As I stood there working, I saw no one working the booth. And then it […]
Apple Fail — Follow up
Several weeks ago, I wrote about my struggles with Apple in getting an Apple Watch sent in for repair. It was newsworthy based on the fact that Apple rarely gets the small stuff wrong and made an error instead of their usually stellar customer service. If you read the previous blog entry, you know that […]
Asking for Donations? Ask High and Accept What You Get!
I was recently exhibiting at the National Association of College Activities (NACA), pitching my Grounded keynote to student activities committees from colleges and universities from the Southeastern U.S. One of the activities that occurred during the conference was a fundraiser for a foundation that supplies scholarships for future NACA events. There were multiple appeals to […]
Oh No! Another Enterprise Fail
Let me say right up front that I have a checkered past with the Enterprise rental car company. Every year, I get to tell a classic story from many years ago that involved my rental in Denver, Colorado, where their idea of service and my idea of service were diametrically opposed. Nevertheless, I found myself […]
How to Eliminate Confusion for Your Customers
I was speaking at a large Credit Union conference in upstate Michigan at the Traverse City Resort, a large complex with many different buildings and a beautiful location on the shore of Lake Michigan. I had spoken that morning in Orlando before taking two flights to get to the venue. It was late, almost midnight, […]
Positively Impacting a Life
I recently exhibited at the South Regional Conference of the National Association of College Activities. This conference allows vendors who have a lecture, act, or other form of entertainment suitable for a college campus to all come together in one place. Students, who represent the activities committees from colleges large and small, public and private, […]
The Power of Volition
Volition is “the faculty or power to use one’s will”. The day I delivered the closing keynote on Grounded at the Association of Financial Technology at the Broadmoor in Colorado Springs, Major Dan Rooney delivered the opening keynote. Major Rooney (call sign “Noonan”) is an F16 fighter pilot now serving in the Oklahoma National Guard. […]
Come Sail Away: Blue Water Sailing and Crisis Management
I spoke at the Remote Deposit Capture Summit in Orlando today. One of the individuals that had agreed to read my book in advance and provide a review was Jim DeBello, CEO of Mitek. Mitek has revolutionized the art of capturing images of source documents and converting them into payments (ie: using your mobile phone […]
Distracted Driving? How About Distracted Stopping?
I was speaking at a conference in Orlando, Florida, and consulting with a young millennial about a new startup idea. He had flown down to Orlando so we could use the time around when I would be speaking to work on his startup. After I was done speaking, we immediately jumped in the car to […]