I was in Boston for a business trip and flew in two days early to meet my wife for a couple of summer days in the city. The first day was idyllic–my wife Samantha had planned it in advance, starting with a city bike tour, followed by a quick lunch at Legal Seafood, an afternoon […]
Author Archives: David Peterson
How to Convert a Favor Into a Win
I recently emceed a conference where the president of the association asked if I would organize a rock group with members of the association. Since I was driving from Georgia to Alabama, where the conference was held, it would be possible for me to bring the equipment necessary to make this happen. Over the […]
Small Innovations Matter… Even in the Bathroom
We’ve all seen it–a wall-mounted, liquid soap dispenser, dripping onto the counter of a public restroom. Regardless of the preventative efforts of engineers, the dispenser leaks. At least, there always seem to be drips (or even puddles) of unused soap on the counters. I figured, if it were possible to prevent this additional soap from […]
Shouldn’t A Marketing Message Actually Be Readable??
On a warm and breezy late spring evening, I was out with my co-workers at U.S. Dataworks for a minor league baseball game. Our Sugar Land Skeeters (yes, that is the actual team name) won 1-0 in a defensive battle with the Long Island Ducks. During the game, I couldn’t help but notice all the […]
What Value is a Solution if You Keep it a Secret?
I was particularly interested in a recent article from The Financial Brand that focused on how small and medium-sized businesses (SMBs) receive banking services. The story highlighted how while these businesses have unique needs and represent an important customer segment, there is still a disconnect between the services SMBs desire and the services they believe […]
The Intersection of Security and Innovative Problem Solving
I have new insurance. It’s not always fun changing insurance companies, but when you take a new job, it’s often part of the drill. One of the manual issues involved with changing your insurance is dealing with prescriptions. You may have two refills left with your current insurer, but the new insurance company wants their […]
Doubling Down on a Customer Service Fail
I recently blogged about arriving in San Diego while my checked bag did not. Southwest had no clue where the bag was, but they promised to deliver it to the Marriott Marquis later that night. Before I left, I made sure they had the correct address, 333 Harbor Drive, because in that checked bag were […]
You Get What You Pay For
Now that I am based in Houston, Texas, I wind up flying with airlines other than Delta. When I was in Georgia, 95% of all my flights were Delta. They dominate the Atlanta airport hub, but other than that, I have also found them to be generally a good partner for being on time, having […]
Strategically Planning for the Outcome You Want
I was recently traveling from Houston to San Diego. While boarding my Southwest flight, there was an open aisle seat in row 6, which I decided was for me. There was a woman sitting in the window seat, but as the flight wasn’t completely full, we did not receive an occupant in the center seat […]
Green Means Go … Except When It Doesn’t
I love to experience innovative things. Recently, I parked my car at the William P. Hobby Airport in Houston, and was pleased to see they had installed indicator lights for each parking space. Their goal for the indicator lights is to enable drivers to look down a row of parking spaces and just watch […]