My wife Samantha and I own a 23’ Pro-Line Sport/Fishing boat that we keep at a marina in Panacea, Florida, located up in the curve of the panhandle. It’s home to some great fishing and it’s only about two hours from our home in South Georgia — easy day trip! One day, we decided to […]
Category Archives: Anchor Management
Missing Step Three
I was installing a new light fixture and of course, I consulted the instructions (the idea that a man would ignore the instructions is almost certainly a myth!). This fixture had some unique elements and it was important to put it together in the right order, otherwise you would not be able to make it […]
AVIS Tried Harder
I generally rent from AVIS, because I am an AVIS Wizard member. Like any frequent traveler, I like the benefits that accrue from giving loyalty to an airline, car rental or hotel chain. With AVIS, I can get right to my car and start heading to my destination in less than five minutes. (Don’t even […]
2 Johns, 2 Bobs and a Don
Shakespeare wrote, “All the world’s a stage, and all the men and women merely players; they have their exits and their entrances, and one man in his time plays many parts.” One of the greatest pleasures for me at this juncture in my professional career, is playing the part of a mentor. At this moment, […]
If You’re in the Info Booth, Start Giving Out Advice
I was at the Detroit airport, waiting for my flight to Atlanta, looking for a place to setup my laptop. Just adjacent to the gate, there was an information booth and the counter had a nice place for my laptop. As I stood there working, I saw no one working the booth. And then it […]
Apple Fail — Follow up
Several weeks ago, I wrote about my struggles with Apple in getting an Apple Watch sent in for repair. It was newsworthy based on the fact that Apple rarely gets the small stuff wrong and made an error instead of their usually stellar customer service. If you read the previous blog entry, you know that […]
Oh No! Another Enterprise Fail
Let me say right up front that I have a checkered past with the Enterprise rental car company. Every year, I get to tell a classic story from many years ago that involved my rental in Denver, Colorado, where their idea of service and my idea of service were diametrically opposed. Nevertheless, I found myself […]
How to Eliminate Confusion for Your Customers
I was speaking at a large Credit Union conference in upstate Michigan at the Traverse City Resort, a large complex with many different buildings and a beautiful location on the shore of Lake Michigan. I had spoken that morning in Orlando before taking two flights to get to the venue. It was late, almost midnight, […]
Positively Impacting a Life
I recently exhibited at the South Regional Conference of the National Association of College Activities. This conference allows vendors who have a lecture, act, or other form of entertainment suitable for a college campus to all come together in one place. Students, who represent the activities committees from colleges large and small, public and private, […]
The Power of Volition
Volition is “the faculty or power to use one’s will”. The day I delivered the closing keynote on Grounded at the Association of Financial Technology at the Broadmoor in Colorado Springs, Major Dan Rooney delivered the opening keynote. Major Rooney (call sign “Noonan”) is an F16 fighter pilot now serving in the Oklahoma National Guard. […]