Why Making Assumptions is Almost Always Wrong

I am all for ridesharing. I’ve found the cost of Ubering to the airport and back is less than parking at the airport for any trip at least three days long, and a lot less stressful. The majority of drivers are both pleasant to chat with (if you want) and get me where I need […]

I’m Not as Innovative as I Thought …

Despite my quest to look for innovation in all aspects of everyday life, I often amaze myself at the number of instances I remain oblivious to it, even when it is staring me right in the face and working in my favor. For instance, there was the time I rented a beautiful new car from […]

Making Business Meetings Unique and Fun

If you’ve followed my blog for a while, you know I periodically talk about having fun at work. I truly believe when we make our workplace fun, our team members enjoy their work and their environment more. This translates into more productivity and also transfers to our clients. Trust me, even if it is just […]

Enabling Someone to Do the Right Thing

If you travel as much as I do, you’re bound to be a frequent customer at the dry cleaners. Since my move to Sugar Land, I found a cleaning business conveniently located on my way to work; they are very efficient and have been a delight.However, upon closer inspection, a shirt of mine was damaged […]

Our Future is in Good Hands

As a frequent speaker to financial services audiences, I talk often about the future customers of financial institutions, including Gen Z, the youngest generation, who are mostly still in some form of school as I write this. So when I have a chance to interact with an actual Gen Z member, I generally ask a […]

What True Leadership Looks Like

On a hot and humid Saturday in Houston, Texas, I was honored to facilitate offsite strategic planning for Cy Fair Federal Credit Union. Cy Fair is a former education-based credit union, transformed into a community CU charter, but the board substantively consists of current and former educators and administrators. The CEO is Cameron Dickey, and […]

What Paper Towels Tell Your Employees

I recently walked into the break room at U.S. Dataworks and noticed someone had bought replacement paper towels. Based on my status of not having anything to do on my off time, along with my Sam’s Club membership, I had assumed responsibility for provision of our kitchen items. However, I had been out of town […]

The Importance of Speaking Well

As the emcee of the Community Bankers Association of Georgia Annual Conference, I get to introduce speakers and listen to their presentations.  One of the highlights of this year’s conference was a talk by the newly minted ICBA CEO Rebecca Romero Rainey. Rebecca comes from a line of community bankers and was previously CEO of […]

Do What You Can Do

After two long, but rewarding weeks teaching technology and innovation at the Graduate School of Banking at the University of Colorado, I was at the Denver airport waiting on my flight back to Houston.  I had parked at a charging station and was working on my computer when out of the corner of my eye, […]

Apple Watch and the Kardia Watchband

While in a Graduate School of Banking class on Effective Use of Technology, I discussed the future of technology, such as the Apple Watch. Along with the future C-Suite leaders that were in attendance, I talked about the fact that there was still no “killer” watch app for banking. Other than notifications that come to […]