One of the presentations at #TheDestinationExperience was fromMichael Lee-Chin, Chairman of Jamaica’s Economic Growth Council, who had us from the start with his use of a white board and a math equation to illustrate a concern about young professionals: Y = X Chin’s theory is that most millennials think that their careers will progress along […]
Category Archives: Decision Making
Yanik Silver at Destination Experience
One of the many compelling speakers at the 2017 Destination Experience was Yanik Silver. Yanik’s focus is assisting entrepreneurs in making a difference in the world. His latest book is called “Evolved Enterprise” and focuses on how companies without a “core impact” will be at a distinct disadvantage in the coming years. His message is […]
Dr. Kingsley Chin and Knowing Your Why
Upon arrival in Jamaica, I was alerted that one of the Destination Experience advisory board members would come to the airport and pick us up for the long ride from Montego Bay to Kingston. This saved us from an even longer bus ride. We met up with Ron McKay and during that 3-hour drive, I got […]
Innovative Thinking and… CDs?
I work primarily with financial institutions, which are nothing if not bound by tradition. The basics of banking have remained virtually unchanged in the last 50 years. As I speak on innovation at many of the nation’s state banking associations, I am insistent that bankers must change their thinking about their products and services and […]
Strategic Planning and Cutting up the Last Donut
I walked into church yesterday and immediately went to get a cup of Beanery coffee. As I was pouring my cup, I noticed a box of donuts on the counter with a partial donut and a knife inside it. My assumption is that this box was full at the time it was placed on the […]
This Page Intentionally Left Blank
You’ve seen this a hundred times, in a service manual or textbook – a blank page. Only, it’s not really blank. On it are these words: “This Page Intentionally Left Blank.” I recently got a letter from an insurance company. In the envelope, there were two pages. One of them was a letter that had information […]
Getting Screws Without Getting Screwed
A small project required me to make a trip to the hardware store for some special screws. Instead of going to one of the big-box stores, I went to a local hardware store that I frequent, called Miller Hardware. While their total inventory doesn’t match that of their much larger competitors, I have yet to […]
Fortune Favors those who Act
I probably have no bigger fan (and critic) than my mom. Although she devours every single blog post, article or news of my speaking or consulting, she will still call me out when she feels it most warranted, and I am amazed at both her energy and passion. Just recently, she sent me a message […]
Siri, I apologize…
We jump to conclusions based on incomplete information and when we overreact, our words and actions can cause real harm. I was ending a meeting in the Buckhead area of Atlanta and had a meeting up in Norcross, Northeast of Buckhead. Since I travel in this area frequently, I am relatively familiar with navigating the various […]
An Update From Entrepreneur Ronald
If you follow this blog, you may remember a post where I documented conversation with Ronald from Birmingham. Ronald operates a shoeshine booth that he takes with him throughout the Southeast to provide services at events. Before my keynote speech for the PaymentsFirst Evolutions conference in Birmingham, I went to get an update (and a […]