The blades on my outdoor fan broke recently. As you can imagine, the fan became unstable, which made for a very bad experience. When this happened, it was July in South Georgia, so having a working fan is imperative. Once I secured the replacement fan blades, I set about working on installing the new blades […]
Category Archives: Innovation
When the Situation Demands Innovative Thinking
As positive cases of COVID-19 continue to increase, there is a drive by many politicians to retreat back into a shelter-in-place response. And yet, the economic damage the previous withdrawal from public life caused is likely to be more devastating than the effects of the virus itself. In the face of people risking their lives, […]
Innovation — Right Where You Are
I recently highlighted my enterprising grandson, Liam, and his interest in inventing. We now have a box at our house that is filled with failed electronics and other interesting things that is set aside specifically for Liam. Sometimes he takes things apart (with permission) just to see how they are constructed. Other times he harvests […]
Not Thinking Strategically …
I fly a lot. And since my residence is in South Georgia, I have to fly from Valdosta to Atlanta to get basically anywhere. On a recent trip from Valdosta to Oklahoma City (OKC), the inbound flight from Atlanta to Valdosta was late by almost an hour. All the passengers on my flight were aware […]
Have a Young Innovator? Give Them Creative Space!
My ten-year-old grandson, Liam, has a creative and inventive mind. When he is at Camp YaYa (i.e., over at our house), he is constantly looking for materials he can experiment with. Sometimes he builds with no specific project in mind, but he’ll continue to create until he ends up with something, like a cardboard fort. […]
Running the (Virtual) Race …
I recently spoke with Dave Depinet, the CTO of U.S. Dataworks, who is a brilliant technologist and a world-class Ironman competitor. In 2019, Dave represented his age bracket at the Ironman World Championship in France. He trains frequently and is in seriously great shape. But recent Ironman events have been negatively impacted by the world […]
Innovation? That’s Someone Else’s Job…
I recently read an article posted on PYMNTS.com about innovation that caught my attention. The article was an excerpt of a new study conducted by PYMNTS.com about financial institutions’ readiness for innovation. You can read the article here. Some 200 bank executives were interviewed. Here are a couple of stats from the article: 78% of […]
Does Customer Experience Really Matter
I was in the Penn Square Mall in Oklahoma City on a beautiful summer Sunday. The mall was reasonably busy, probably just right for a Sunday afternoon during a non-holiday shopping season. I was headed to the Apple Store, but on the way there, I passed by the Microsoft Store. Microsoft has attempted to duplicate […]
Being Strategic by Improving the Customer Experience
The issue of how you can improve the customer experience cannot be adequately covered in a few hundred words. Let me give two examples, one dealing with the digital / online experience and one dealing with the physical branch. If you are like most FIs, you have multiple online banking systems. Typically, you would have […]
Bringing Innovation into the Bathroom
I’ve written about lights in parking garages that indicate an available parking space before. This visual indicator is so handy, and I’m happy the parking garage at the OKC airport has installed these lights. So you can imagine my delight when I walked into the restroom at the Atlanta airport and saw the following: Lights […]