I got a call from my eye doctor’s office that went something like this: Me: Hello? Eye Office: Hi, this is Cindy from The Eye Office. Your eye doctor, Dr. Smith, is reducing his office hours. You have an appointment scheduled for January 30th and as he will not be in during that day, he […]
Category Archives: Leadership
Siri, I apologize…
We jump to conclusions based on incomplete information and when we overreact, our words and actions can cause real harm. I was ending a meeting in the Buckhead area of Atlanta and had a meeting up in Norcross, Northeast of Buckhead. Since I travel in this area frequently, I am relatively familiar with navigating the various […]
Recipe for Offending Customers
Regardless of your political leanings, no one can look at the current state of our health insurance industry and say that it is working at peak efficiency. If my recent experience is any indication, there will be a lot of people very confused and concerned about their health coverage in 2017. I am a one-person […]
Grounded in the Gulf of Mexico
My wife Samantha and I own a 23’ Pro-Line Sport/Fishing boat that we keep at a marina in Panacea, Florida, located up in the curve of the panhandle. It’s home to some great fishing and it’s only about two hours from our home in South Georgia — easy day trip! One day, we decided to […]
Asking for Donations? Ask High and Accept What You Get!
I was recently exhibiting at the National Association of College Activities (NACA), pitching my Grounded keynote to student activities committees from colleges and universities from the Southeastern U.S. One of the activities that occurred during the conference was a fundraiser for a foundation that supplies scholarships for future NACA events. There were multiple appeals to […]
Positively Impacting a Life
I recently exhibited at the South Regional Conference of the National Association of College Activities. This conference allows vendors who have a lecture, act, or other form of entertainment suitable for a college campus to all come together in one place. Students, who represent the activities committees from colleges large and small, public and private, […]
Come Sail Away: Blue Water Sailing and Crisis Management
I spoke at the Remote Deposit Capture Summit in Orlando today. One of the individuals that had agreed to read my book in advance and provide a review was Jim DeBello, CEO of Mitek. Mitek has revolutionized the art of capturing images of source documents and converting them into payments (ie: using your mobile phone […]