I have new insurance. It’s not always fun changing insurance companies, but when you take a new job, it’s often part of the drill. One of the manual issues involved with changing your insurance is dealing with prescriptions. You may have two refills left with your current insurer, but the new insurance company wants their […]
Category Archives: Life
Doubling Down on a Customer Service Fail
I recently blogged about arriving in San Diego while my checked bag did not. Southwest had no clue where the bag was, but they promised to deliver it to the Marriott Marquis later that night. Before I left, I made sure they had the correct address, 333 Harbor Drive, because in that checked bag were […]
You Get What You Pay For
Now that I am based in Houston, Texas, I wind up flying with airlines other than Delta. When I was in Georgia, 95% of all my flights were Delta. They dominate the Atlanta airport hub, but other than that, I have also found them to be generally a good partner for being on time, having […]
Strategically Planning for the Outcome You Want
I was recently traveling from Houston to San Diego. While boarding my Southwest flight, there was an open aisle seat in row 6, which I decided was for me. There was a woman sitting in the window seat, but as the flight wasn’t completely full, we did not receive an occupant in the center seat […]
Green Means Go … Except When It Doesn’t
I love to experience innovative things. Recently, I parked my car at the William P. Hobby Airport in Houston, and was pleased to see they had installed indicator lights for each parking space. Their goal for the indicator lights is to enable drivers to look down a row of parking spaces and just watch […]
When You Absolutely, Positively Want to be Disappointed in FedEx
I was traveling this past Wednesday with my Senior Product Executive in Tulsa, OK. Just as we were about to board to return to Houston, she realized she had left her credit card at a local restaurant. She called the restaurant, and thankfully they had her card, but she could not seem to get anyone […]
When Innovation is Not Needed …
I pride myself on being an innovative thinker, looking for innovation in every situation. But recently, I learned the hard way that there are times when innovation is not needed or warranted. Let me explain. I recently replaced a double oven in my primary residence. After removing the old oven, I carefully measured the opening […]
Now that’s using your head …
After driving a U-Haul 920 miles from Valdosta, Georgia, to Sugar Land, Texas, I arrived to a mostly-empty apartment. It was a Sunday, and the men I had arranged to unload the truck were not available until Tuesday. I had luckily remembered to put a queen-size air mattress at the end of the truck, so […]
What is so important that you would sit in a downpour for it?
Friday night, my wife Samantha and I went to see Pablo Cruise and Little River Band at the Ruth Eckerd Hall in Clearwater, Florida. If you have not experienced a concert at this venue, I would highly encourage it. The seating anywhere is amazing, and the acoustics are great. Pablo Cruise was high-energy and rocked […]
Want to be Remembered? Exceed Expectations
In the fall of 2017, I attended the 40th class reunion of Bishop Moore High School in Orlando, Florida. I did not attend Bishop Moore, but my wife did, and we had a great time reminiscing with all of her classmates. What I can tell you is that this reunion was by far the greatest […]