I was recently talking with David Frankil, President of the NJ Credit Union League. We were chatting about a keynote which I’ll be doing for him in March at the CU Reality Check. I was talking about innovation and my drive to get financial executives to “think about how they think.” Since financial institutions are […]
Category Archives: Management
Strategic Planning and Cutting up the Last Donut
I walked into church yesterday and immediately went to get a cup of Beanery coffee. As I was pouring my cup, I noticed a box of donuts on the counter with a partial donut and a knife inside it. My assumption is that this box was full at the time it was placed on the […]
Choice Architecture and the Eye Doctor
I got a call from my eye doctor’s office that went something like this: Me: Hello? Eye Office: Hi, this is Cindy from The Eye Office. Your eye doctor, Dr. Smith, is reducing his office hours. You have an appointment scheduled for January 30th and as he will not be in during that day, he […]
Siri, I apologize…
We jump to conclusions based on incomplete information and when we overreact, our words and actions can cause real harm. I was ending a meeting in the Buckhead area of Atlanta and had a meeting up in Norcross, Northeast of Buckhead. Since I travel in this area frequently, I am relatively familiar with navigating the various […]
Distracted Driving? How About Distracted Stopping?
I was speaking at a conference in Orlando, Florida, and consulting with a young millennial about a new startup idea. He had flown down to Orlando so we could use the time around when I would be speaking to work on his startup. After I was done speaking, we immediately jumped in the car to […]