Now that’s using your head …

After driving a U-Haul 920 miles from Valdosta, Georgia, to Sugar Land, Texas, I arrived to a mostly-empty apartment. It was a Sunday, and the men I had arranged to unload the truck were not available until Tuesday. I had luckily remembered to put a queen-size air mattress at the end of the truck, so […]

Distracted Driving? How about Distracted Stopping?

I was speaking at a conference in Orlando, Florida, and while there, I set up a meeting with a young millennial with whom I am consulting on a new startup idea. He flew down to Orlando so we could use the time around when I would be speaking to collaborate on his startup. After I […]

Getting Screws Without Getting Screwed

A small project required me to make a trip to the hardware store for some special screws. Instead of going to one of the big-box stores, I went to a local hardware store that I frequent, called Miller Hardware. While their total inventory doesn’t match that of their much larger competitors, I have yet to […]

How to Eliminate Confusion for Your Customers

I was speaking at a large Credit Union conference in upstate Michigan at the Traverse City Resort, a large complex with many different buildings and a beautiful location on the shore of Lake Michigan. I had spoken that morning in Orlando before taking two flights to get to the venue. It was late, almost midnight, […]