I fly a lot. And since my residence is in South Georgia, I have to fly from Valdosta to Atlanta to get basically anywhere. On a recent trip from Valdosta to Oklahoma City (OKC), the inbound flight from Atlanta to Valdosta was late by almost an hour. All the passengers on my flight were aware […]
Tag Archives: airplane
Believe me, Good Self Service Works, Just Let me Choose …
Due to my frequent flights in and out of Atlanta, I have become a loyal Delta customer—with a status to show for it. While I generally think they offer a good flying experience, there have been a couple of instances where their efforts to provide a quality personalized service actually diminished my flying experience. Don’t […]
It Was Bound to Happen – My 1st Surly Southwest Flight Attendant
I fly a lot. So I encounter many of the good folks who keep our airplanes and airports remarkably efficient, given the number of flights, people, and bags that run through a major airport on any given day. Since I’ve moved to Sugar Land, Texas, I now wind up on more Southwest Airlines flights in […]
Effective Communication Makes All the Difference
I was recently on a Southwest Airlines flight from Minneapolis, MN, to Atlanta, GA. We left the gate and taxied out, but wound up waiting on the tarmac for ten minutes or so. Then the plane’s engines revved up, and we all thought we would be taking off. But instead, we returned to the gate. Uh […]
The flight attendant’s training
I boarded a Delta flight from Minneapolis to Nashville and like many flights these days, they announced that the flight would be full. I was sitting in the aisle seat and the middle seat between me and my row mate was empty. It even remained empty through the safety message. I was a bit surprised when […]