If You Are Going to Provide Digital Service, You Better Take it All the Way

As a speaker, consultant and strategic facilitator, I fly a lot. Advancements, such as mobile apps, allow quick and decisive decisions and have certainly improved this experience. There are even options where I can self-select to generate alerts to let me know about key events such as “my flight is boarding.” These alerts can be […]

Be Value Added: Going the Extra Mile to Serve a Client

As a professional speaker, I get to work with meeting planners. As someone who has created and executed many conferences myself, I have a great deal of respect for these unsung heroes from companies and associations. So, I try to go out of my way to assist them in any way possible. I am always […]

Using a Storm to Improve Success

When the family needs beach time and an infusion of saltwater living, we head to Alligator Point in Northwest Florida. It’s just over a two hour drive away and has miles of beach access on the Gulf of Mexico. On one particular trip, we rented a house that was just 20 paces from the water. […]

You Got to Know When to Fold Em …

It is always a crapshoot answering your mobile phone from a number that you don’t recognize. In one particular instance, what I thought was a phone call from a recently signed client, turned out to be a cold call from an organization that had reached out to me via LinkedIn previously. Their LinkedIn message had […]

I Got Caught with a Coke

I was on my way out of the store with a 16-oz Coca-Cola in my hand on a Saturday morning when I spotted my cardiologist walking into the store. We made eye contact, and both exchanged a brief greeting, the nondescript kind that involves no personal information when two people know they know each other, […]

If it Walks Like a Duck and Talks Like a Duck

I was on the Southern Methodist University campus the other day. I am part of the Southwest Graduate Banking School facility and am teaching a three day elective on Branch Transformation to second and third year students. SMU is a beautiful campus. Not only do we receive outstanding resources to use in the classroom, we […]

Instant Gratification or Delayed Satisfaction?

I was having a conversation with Dr. Kent Gustavson about marketing a service for grandparents to gift a “Grounded” online service to their grandchildren. It seems like an odd gift to give children, especially how most millennials today would respond to such a gift. The idea is that if there is a way to get […]