The year was 2004. Two software giants were duking it out for supremacy in the microcomputer market. Well, that’s not really true. They were not equally gigantic, at least in relative terms. The giant was Microsoft and in 2004, it had a revenue of $36 billion. Its “competitor” was Apple and in 2004, it had […]
Tag Archives: business
Choice Architecture and the Eye Doctor
I got a call from my eye doctor’s office that went something like this: Me: Hello? Eye Office: Hi, this is Cindy from The Eye Office. Your eye doctor, Dr. Smith, is reducing his office hours. You have an appointment scheduled for January 30th and as he will not be in during that day, he […]
An Update From Entrepreneur Ronald
If you follow this blog, you may remember a post where I documented conversation with Ronald from Birmingham. Ronald operates a shoeshine booth that he takes with him throughout the Southeast to provide services at events. Before my keynote speech for the PaymentsFirst Evolutions conference in Birmingham, I went to get an update (and a […]
Leaving it all on the Stage
April 24th was a big day for me and my wife Samantha. We love concerts and theatre and on this particular Sunday night, we saw Van Morrison in concert. Van, a well-deserved member of the Rock Hall of Fame, was in great voice and brought a high energy and fun show to Alpharetta Georgia, one […]
Can “Good Luck” be a Warning?
I was in a business office today and took a break from the meeting to find a restroom. Just as I was opening the door to the men’s room, I heard the receptionist say loudly and somewhat sarcastically, “good luck.” I stopped with the door halfway open. What was going on in the men’s room? […]
Having Extremely Likable Characteristics
Once again, a great Brainzooming blog post from Mike Brown caught my attention. He had seen a Forbes story about the 13 habits of “exceptionally likable people” and rather than click on the story, he decided to create his list. You can check out the original Brainzooming post here: http://brainzooming.com/13-characteristics-of-a-likable-personality/25719/. Here is Mike’s list of […]
The Cleaners, Part 2
Here is a follow-up to the story I recounted about the stained shirt and the dry cleaners. About a year after I moved my account, I was at the old dry cleaners to get a carpet cleaned. The owner of the shop emerged to speak with me, and we rehashed the story of the stained […]
The Cleaners, Part 1
Some time ago, I was reminded of an event that happened over two years ago. I had a custom shirt that got stained with ink… at the dry cleaner’s. After noticing the discoloration, I took the shirt back in, still in the plastic covering, and showed it to the manager. He insisted that the stains […]