Disney World—the happiest (and most exhausting) place to spend the day

And during the holidays? Not the best time to go. Don’t get me wrong; I am a Disney fan, and I was with my wife and 6-year-old grandson. But since it was the end of the holiday season, the park was slammed. It was a human car wash where you agitate your way through the crowd. There […]

Effective Communication Makes All the Difference

I was recently on a Southwest Airlines flight from Minneapolis, MN, to Atlanta, GA. We left the gate and taxied out, but wound up waiting on the tarmac for ten minutes or so. Then the plane’s engines revved up, and we all thought we would be taking off. But instead, we returned to the gate. Uh […]