I am just a sucker for a good marketing program. Recently, I have evaluated several products based on their extensive marketing and the claims they made within—to my great disappointment (Tommy John and MyPillow, just to name two). As someone who is “fashion challenged,” I am constantly trying to find clothes that at once make […]
Tag Archives: customer experience
My Interview with Ray Davis
As emcee of the Community Bankers Association of Georgia annual conference, I interviewed Ray Davis, former CEO of Umpqua Bank. Ray is iconic for taking Umpqua, a small $140 million institution located in rural Oregon, and transforming it into a $20 billion juggernaut. As I frequently talk about the success of Umpqua when I speak […]