The issue of how you can improve the customer experience cannot be adequately covered in a few hundred words. Let me give two examples, one dealing with the digital / online experience and one dealing with the physical branch. If you are like most FIs, you have multiple online banking systems. Typically, you would have […]
Tag Archives: entrepreneur
The Innovation Challenge – Are You Up For It?
Most companies are well-run and operate with a reasonable level of efficiency. The very best companies, though, are not satisfied with being “just ok” and work to constantly improve, innovate, and evolve to enable creativity that leads to innovation-driven growth. I have written extensively on the need for Innovation-Driven Growth (you can check out these […]
Efficiency Doesn’t Mean Someone Gets Fired …
Once again, my perusal of PYMNTS.com yielded a great story. The story highlights the changes retailers have experienced throughout the use of self-service. The early assumption for self-service was it would reduce headcount and be a money saver. However, that turned out to be untrue. Instead of merely letting those performing transactional services (i.e. check-out) […]
Gift Wrapped “Thrills and Delights”
The minute December comes around the corner, schedules undoubtedly fill up with holiday parties. At U.S. Dataworks, it’s no exception. We planned our small holiday party for a Friday afternoon in mid-December. We would have snacks and adult beverages—but most importantly, a white elephant gift exchange. For those unfamiliar with the concept, in a white […]
Our Future is in Good Hands
As a frequent speaker to financial services audiences, I talk often about the future customers of financial institutions, including Gen Z, the youngest generation, who are mostly still in some form of school as I write this. So when I have a chance to interact with an actual Gen Z member, I generally ask a […]
The 5 Entrepreneurial Abilities – #1 Capability
I recently posted about a talk I gave to Entrepreneurs of Valdosta, a South Georgia based incubator of individuals that have or are interested in starting a business. There are similar organizations like this one all over America, even in some smaller, rural areas. And it makes sense; the fuel of job growth in the […]
A Day at Tennessee Tech’s iCube!
After my recent lecture at Tennessee Tech., Dr. Payne and Michael Aikens, directors of Student Innovation and Entrepreneurship respectively, led me on a tour of their innovation lab, iCube (imagine, inspire, innovate – check it out here – http://ttuicube.com/). This is truly one of the coolest innovation labs I have ever seen. Located upstairs in […]
The Young Entrepreneurs
Yesterday I met two young entrepreneurs that I am convinced will make a fortune in ten years (maybe sooner)! I was at a small farmers’ market in northwest Florida with my wife and some friends. Among the tables selling veggies and plants were two brothers who had a table with homemade birdhouses. What caught our […]