What are the activities that a typical business customer of yours engages in that mostly manually and cost-intensive? Don’t know? It’s likely that, as bankers, we don’t spend much time thinking about the internal cost of our business customers. But there are areas in which an FI has a direct opportunity to reduce costs for […]
Tag Archives: good leadership traits
Our Future is in Good Hands
As a frequent speaker to financial services audiences, I talk often about the future customers of financial institutions, including Gen Z, the youngest generation, who are mostly still in some form of school as I write this. So when I have a chance to interact with an actual Gen Z member, I generally ask a […]
What True Leadership Looks Like
On a hot and humid Saturday in Houston, Texas, I was honored to facilitate offsite strategic planning for Cy Fair Federal Credit Union. Cy Fair is a former education-based credit union, transformed into a community CU charter, but the board substantively consists of current and former educators and administrators. The CEO is Cameron Dickey, and […]
Are You Prepared for a Boycott?
On October 13th, there was an organized effort to boycott Twitter. When I first heard about it, I immediately thought, “What if someone boycotted my company?” How would it impact employee morale, our current customer base or revenue? As a leader, anticipating a crisis is not always easy. I’m sure Twitter had no warning that […]
Navy Seals discuss Good Leadership
I viewed an extremely powerful video from Facebook, check it out here. The video shows two Navy Seal veterans talking about the qualities that make one a good leader. You might think the difference between a good and a poor leader is mental toughness or lack of physical ability. Nope––not even close. In the video, they […]