Doubling Down on a Customer Service Fail

I recently blogged about arriving in San Diego while my checked bag did not. Southwest had no clue where the bag was, but they promised to deliver it to the Marriott Marquis later that night. Before I left, I made sure they had the correct address, 333 Harbor Drive, because in that checked bag were […]

You Get What You Pay For

Now that I am based in Houston, Texas, I wind up flying with airlines other than Delta. When I was in Georgia, 95% of all my flights were Delta. They dominate the Atlanta airport hub, but other than that, I have also found them to be generally a good partner for being on time, having […]