As a frequent speaker to financial services audiences, I talk often about the future customers of financial institutions, including Gen Z, the youngest generation, who are mostly still in some form of school as I write this. So when I have a chance to interact with an actual Gen Z member, I generally ask a […]
Tag Archives: Metacognition
Can We Really Trust Our Memory?
Current events have placed old memories into our watercooler conversations, and it just so happens that I have been binge listening to Malcolm Gladwell’s podcast series called Revisionist History. In season 3, he provides a series of episodes on memory. In these, he documents, in his unique professorial style, every detail fully researched yet with […]
It Was My Fault and I Quit AVIS Anyway
As a frequent traveler, I get the opportunity to accumulate travel award points. This summer, while in Colorado to teach at the Graduate School of Banking at the University of Colorado, I rented a car so I could travel up to the mountains to fish and visit with friends. Since I had many American […]
What True Leadership Looks Like
On a hot and humid Saturday in Houston, Texas, I was honored to facilitate offsite strategic planning for Cy Fair Federal Credit Union. Cy Fair is a former education-based credit union, transformed into a community CU charter, but the board substantively consists of current and former educators and administrators. The CEO is Cameron Dickey, and […]
Counting the Apples in a Single Seed …
Every July, I teach at the University of Colorado’s Graduate School of Banking for two weeks. This is an amazing experience for these bankers since they are being groomed by their institutions to become future leaders. Many of the students I teach will become C-Suite members in the years to come, so I take my […]
Grounded Again … But Delta Comes Through In the End
On Wednesday April 5th, I delivered a presentation on Retail Branch Transformation at a New York Bankers conference in Syracuse, NY. Everything went great, there was a big crowd and the presentation was well received. Then it’s back to the airport to fly back to Tallahassee and a drive back to Valdosta, where I was […]
The Best $250 I Ever Spent – On Creating a Memorable Experience
I recently attended the 2017 Payments Conference put on by the National Automated Clearing House Association (NACHA). This is a gathering of all of the stakeholders in the payments biz and generally is a great big meet and greet for those of us who have spent decades in payments. One of the highlights of this […]