My wife Samantha and I love the sea. We try to boat, sail, or generally get into the salt water as much as we can. We recently had an opportunity to spend a week on the island of Antigua (we were scouting for a 2020 sailing trip) and we did a lot of snorkeling. We […]
Tag Archives: self improvement
Don’t Ruin a Great Experience!
Don’t you hate when you’re having an amazing digital experience with a vendor, and they ruin it? Here’s the story. After a successful series of meetings in Atlanta, I returned my Hertz rental car and headed for the terminal. I really love the convenience of the email receipt—no waiting around for an associate with 20 […]
Change in Perspective Reveals New Insight
Something fun I get to do with my wife Samantha is go to the west coast of Florida and just chill out. We like the area of Bald Point and Alligator Point near the town of Panacea. We keep a small fishing boat at the marina in Panacea so we can have a down-and-back trip […]
The Need for Self-Service Training
I was chatting with a group of U.S. Dataworks, Inc. employees about self-service and my belief that good self-service trumps great personalized service. We agreed this is generally true, though one of my incredibly cerebral programming staff, Eric, noted how many patrons of the grocery stores where he shops should need to qualify before using […]
Preparing for the Worst
I attended the American Bankers Association’s Annual Conference in October in New York City. One of the sessions on the opening night was a vendor showcase, where seven presenters were each given five minutes to present their solution. There was an open bar and the session was standing room only. Now, as a professional speaker, […]
Insights into Influencers
I had a chance to meet the fascinating Jon Levy at the Destination Experience. He said, “I’m a behavior scientist. When I’m not consulting, doing research out of C Lab or speaking, I spend my life convincing strangers to cook me dinner and I travel around the world studying the science of adventure.” Sounds like […]
Does Experience Negate the Need for a Coach? No Way!
I was blown away by this comment of his and realized that regardless of our current state of proficiency, there will always be someone better than us. I wrapped up a strategy call with my speaking coach today. You might ask why someone who is a member of the National Speakers Association and has performed […]