The minute December comes around the corner, schedules undoubtedly fill up with holiday parties. At U.S. Dataworks, it’s no exception. We planned our small holiday party for a Friday afternoon in mid-December. We would have snacks and adult beverages—but most importantly, a white elephant gift exchange. For those unfamiliar with the concept, in a white […]
Tag Archives: transformational thinking
Banks Are Not Telling Their Stories
I frequently scan the news, particularly when it relates to financial services, and one fact is inescapable: current generations will not conform to the methods of traditional financial services as previous generations have. Some financial experts will disagree, but there is a big difference between individuals who used to need access to accounts and payment […]
Being Creative in Any Situation
I recently needed to have an online meeting while I was at the Oklahoma City airport. While I wouldn’t normally schedule this type of presentation with the knowledge that I would be in a public space, circumstances aligned that this could not be avoided. I got to the airport with plenty of time to spare […]
Innovation Needed – Marriott Are You Listening?
It seems I have a never-ending supply of stories from mainline companies who just can’t get their customer service act together. Here’s my reasoning for sharing them: since I try to highlight the good and innovative things companies do, it’s only appropriate that when there is a customer service failure, I call that out, as […]
I’m Not as Innovative as I Thought …
Despite my quest to look for innovation in all aspects of everyday life, I often amaze myself at the number of instances I remain oblivious to it, even when it is staring me right in the face and working in my favor. For instance, there was the time I rented a beautiful new car from […]
It Was Bound to Happen – My 1st Surly Southwest Flight Attendant
I fly a lot. So I encounter many of the good folks who keep our airplanes and airports remarkably efficient, given the number of flights, people, and bags that run through a major airport on any given day. Since I’ve moved to Sugar Land, Texas, I now wind up on more Southwest Airlines flights in […]
Making Business Meetings Unique and Fun
If you’ve followed my blog for a while, you know I periodically talk about having fun at work. I truly believe when we make our workplace fun, our team members enjoy their work and their environment more. This translates into more productivity and also transfers to our clients. Trust me, even if it is just […]
Preparing for the Worst
I attended the American Bankers Association’s Annual Conference in October in New York City. One of the sessions on the opening night was a vendor showcase, where seven presenters were each given five minutes to present their solution. There was an open bar and the session was standing room only. Now, as a professional speaker, […]
Enabling Someone to Do the Right Thing
If you travel as much as I do, you’re bound to be a frequent customer at the dry cleaners. Since my move to Sugar Land, I found a cleaning business conveniently located on my way to work; they are very efficient and have been a delight.However, upon closer inspection, a shirt of mine was damaged […]
Our Future is in Good Hands
As a frequent speaker to financial services audiences, I talk often about the future customers of financial institutions, including Gen Z, the youngest generation, who are mostly still in some form of school as I write this. So when I have a chance to interact with an actual Gen Z member, I generally ask a […]