Can We Really Trust Our Memory?

Current events have placed old memories into our watercooler conversations, and it just so happens that I have been binge listening to Malcolm Gladwell’s podcast series called Revisionist History. In season 3, he provides a series of episodes on memory. In these, he documents, in his unique professorial style, every detail fully researched yet with […]

Creating New Tricks Using Traditional ‘Old Dog’ Marketing Concepts

In my search for transformational growth in the financial services industry, I am constantly on the lookout for innovative activities. The majority of my keynote speeches still revolve around some type of branch transformation. And one of the biggest elements of the transformation needed in the branch is the transformation of the people working there. […]

Eliminating Out-of-the-Box Thinking

You have most probably heard of the phrase, “thinking out of the box.”  This comes from a classic exercise where a diagram is presented in this manner: If you have never done this exercise, see if you can following the rules and complete the challenge before reading on. How did you do?  In order to […]

Dr. Kingsley Chin and Knowing Your Why

Upon arrival in Jamaica, I was alerted that one of the Destination Experience advisory board members would come to the airport and pick us up for the long ride from Montego Bay to Kingston. This saved us from an even longer bus ride. We met up with Ron McKay and during that 3-hour drive, I got […]