In August, I spoke in Minneapolis at a conference held by the Independent Community Bankers of Minnesota. My topic was the “Top 3 Technologies That Bankers Must Understand.” At its core, the presentation challenged bankers to use metacognition (thinking about how we think) to imagine what financial services might appeal to tomorrow’s customers. I highlighted […]
Monthly Archives: October 2017
Are You Prepared for a Boycott?
On October 13th, there was an organized effort to boycott Twitter. When I first heard about it, I immediately thought, “What if someone boycotted my company?” How would it impact employee morale, our current customer base or revenue? As a leader, anticipating a crisis is not always easy. I’m sure Twitter had no warning that […]
If You Are Going to Provide Digital Service, You Better Take it All the Way
As a speaker, consultant and strategic facilitator, I fly a lot. Advancements, such as mobile apps, allow quick and decisive decisions and have certainly improved this experience. There are even options where I can self-select to generate alerts to let me know about key events such as “my flight is boarding.” These alerts can be […]
Be Value Added: Going the Extra Mile to Serve a Client
As a professional speaker, I get to work with meeting planners. As someone who has created and executed many conferences myself, I have a great deal of respect for these unsung heroes from companies and associations. So, I try to go out of my way to assist them in any way possible. I am always […]