I fly a lot. So I encounter many of the good folks who keep our airplanes and airports remarkably efficient, given the number of flights, people, and bags that run through a major airport on any given day. Since I’ve moved to Sugar Land, Texas, I now wind up on more Southwest Airlines flights in a year than I would have typically when I was based in Georgia, where Delta dominates. As loyal as I have been to Delta over the years, I truly love flying Southwest. They have never put on airs and pretended they have an upscale flying experience. They safely get you from here to there, and in the process, generally have a lot of fun with their passengers. Whether it’s the goofy message on the intercom, or their whimsical vibe (they used to offer peanuts that said “FRILLS” on the package, and …
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