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I was chatting with a group of U.S. Dataworks, Inc. employees about self-service and my belief that good self-service trumps great personalized service. We agreed
Due to my frequent flights in and out of Atlanta, I have become a loyal Delta customer—with a status to show for it. While I
I recently read an article from The Financial Brand outlining the problems financial institutions have in cross-selling services with associated fees. The article compares data
Charities are finding it increasingly difficult to raise the money they need. Changes in tax laws certainly have had an effect, but the biggest adjustment
I referenced my bank, Citizens Community Bank (CCB) in a recent blog post discussing how difficult it is to be a bank. Many non-banks wanting
Most companies are well-run and operate with a reasonable level of efficiency. The very best companies, though, are not satisfied with being “just ok” and
If you have read my recent post on banking with online non-banks (if you haven’t, it can be found here), a good follow up to
While perusing my daily news stories related to financial services, I came across this article from The Financial Brand. It discussed a study concluding 58%
Recently, I was in Houston running a bit late to the Hobby Airport. The Hertz return center is off-property, but they have a separate lane
Once again, my perusal of PYMNTS.com yielded a great story. The story highlights the changes retailers have experienced throughout the use of self-service. The early
During my daily review and read routine, I always check out PYMNTS.com, as I find their articles relevant and well written. Here is a story
The minute December comes around the corner, schedules undoubtedly fill up with holiday parties. At U.S. Dataworks, it’s no exception. We planned our small holiday