Business
What True Leadership Looks Like
On a hot and humid Saturday in Houston, Texas, I was honored to facilitate offsite strategic planning for Cy Fair Federal Credit Union. Cy Fair
October 15, 2018
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Blog & Podcast
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Blog Archive
Customer Service
Innovation… in the Restroom Stall?
Recently I was facilitating a small group of bankers at the Federal Reserve Bank of Chicago- an iconic old building with magnificent architecture, soaring columns
October 12, 2018
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Innovation
Battling Confirmation Bias and My Lying Eyes
I had previously written about my experience flying from Albuquerque to Houston and how I was able to overcome confirmation bias in getting through security
September 24, 2018
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Airlines
The Power of Misinformation
My wife Samantha and I arrived at the Albuquerque (ABQ) airport several hours early today. The idea was to check in our bags and then
September 17, 2018
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Business
What Paper Towels Tell Your Employees
I recently walked into the break room at U.S. Dataworks and noticed someone had bought replacement paper towels. Based on my status of not having
September 10, 2018
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Business
The Importance of Speaking Well
As the emcee of the Community Bankers Association of Georgia Annual Conference, I get to introduce speakers and listen to their presentations. One of the
August 30, 2018
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Business
Do What You Can Do
After two long, but rewarding weeks teaching technology and innovation at the Graduate School of Banking at the University of Colorado, I was at the
August 27, 2018
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Apple
Apple Watch and the Kardia Watchband
While in a Graduate School of Banking class on Effective Use of Technology, I discussed the future of technology, such as the Apple Watch. Along
August 23, 2018
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Business
How Hard is it to Just Say “I’m Sorry …”
Mistakes happen. I know that I make my fair share. And it happens from time to time as we interact with physical and online merchants.
August 20, 2018
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College
Counting the Apples in a Single Seed …
Every July, I teach at the University of Colorado’s Graduate School of Banking for two weeks. This is an amazing experience for these bankers since
August 7, 2018
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Customer Service
AVIS Trying Harder to Not Try Hard
I was in Boston for a business trip and flew in two days early to meet my wife for a couple of summer days in
August 2, 2018
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Business
How to Convert a Favor Into a Win
I recently emceed a conference where the president of the association asked if I would organize a rock group with members of the association. Since
July 30, 2018
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