As positive cases of COVID-19 continue to increase, there is a drive by many politicians to retreat back into a shelter-in-place response. And yet, the economic damage the previous withdrawal from public life caused is likely to be more devastating than the effects of the virus itself. In the face of people risking their lives, […]
Category Archives: Business
Someone is Paying Attention
As a result of the shelter-in-place rules, many people have set up areas where they can participate in online meetings that go beyond just activating their laptop’s camera. In fact, it has become quite common for inane conversation about the weather to be replaced by questions about the books, knick-knacks or awards that happen to […]
You Must Get Automated Communication Right!
A couple of months ago, I took my 2013 Ford Expedition into Joe Cooper Ford in Oklahoma City. My check engine light was on and my windshield washer reservoir was cracked, so I figured I would get those items fixed. I had purchased my Expedition from a different Ford dealership, and I had never been […]
C’Mon, Pay Attention to Contact Us, People!
If you have followed this blog for any length of time, you will know that I highlight individuals and companies that standout for their digital user experience—good or bad. One of my pet peeves is when a company fails to respond to an inquiry made through the “Contact Us” form on their website. Isn’t that […]
Running the (Virtual) Race …
I recently spoke with Dave Depinet, the CTO of U.S. Dataworks, who is a brilliant technologist and a world-class Ironman competitor. In 2019, Dave represented his age bracket at the Ironman World Championship in France. He trains frequently and is in seriously great shape. But recent Ironman events have been negatively impacted by the world […]
No Banking Relationship? Perhaps No PPP For You!
As COVID-19 rages throughout the world, our executive and legislative branches are working together (as best as they can, given the toxic environment in D.C.) to provide relief for American businesses. One of the elements of the recently passed $2 trillion relief package is a forgivable loan for small businesses. Called the Paycheck Protection Program (PPP), […]
Meeting Cancellation Imminent?
The flood of in-person cancellation notices is increasing. The COVID-19 situation has everyone rightfully concerned about putting crowds of people together and enabling the rapid spread of the virus. But these conferences do not just allow us to meet and greet. There are important issues to be discussed, and there is the need to disseminate […]
Another Good Deed… Definitely Punished
My wife Samantha was coming out to Oklahoma City for some R&R, and I wanted to book an aerial yoga session for her. She is a certified aerial yoga instructor, and so I was online looking for a class that would be suitable for her skill level. There were about a dozen options from the […]
A Restaurant Booth Whose Time Has Passed
I was driving through rural Nebraska recently with my wife Samantha on our way back to Oklahoma City. We were looking for a place to have dinner and saw a sign for an Indian restaurant at the next exit. Indian food perfectly met our dietary and hunger needs, so we exited and looked for the […]
Does Customer Experience Really Matter
I was in the Penn Square Mall in Oklahoma City on a beautiful summer Sunday. The mall was reasonably busy, probably just right for a Sunday afternoon during a non-holiday shopping season. I was headed to the Apple Store, but on the way there, I passed by the Microsoft Store. Microsoft has attempted to duplicate […]