Our natural human instinct is to react to external stimuli—what would it take for you to convert your reactions into responses? There is a huge difference between a reaction and a response. Suppose someone walks up and punches you in the arm; your reaction is to punch them back. But if you pause, even for […]
Category Archives: Business
The Symbiosis Between Physical and Virtual Stores
I am just a sucker for a good marketing program. Recently, I have evaluated several products based on their extensive marketing and the claims they made within—to my great disappointment (Tommy John and MyPillow, just to name two). As someone who is “fashion challenged,” I am constantly trying to find clothes that at once make […]
Are Terms of Service a Mandate or Guideline?
On October 13th, there was an organized effort to boycott Twitter. I have previously written a blog post “Are You Prepared for a Boycott?” but I wanted to further explore the incident. The galvanizing issue was Twitter’s suspension of Rose McGowan’s account over “violations of policy” stemming from a phone number Ms. McGowan had tweeted. […]
Branch of the Future? I Hope Not!
I was in Atlanta, Georgia, for a series of business meetings, and happened to be at a trendy restaurant near the Federal Reserve Bank in Midtown. My breakfast meeting was ending, and as we were discussing the state of branch transformation in financial institutions, my guest suggested I check out the new Bank of America […]
Reverse Brainstorm To Great Insight
In July, I teach two weeks at the Graduate School of Banking at the University of Colorado (GSBC). One of my students once showed me a great video called “7 Ways to Maximize Misery.” The idea is to get people to focus on happiness by showing how absurd it is to embrace being miserable. I […]
The Best $250 I Ever Spent – On Creating a Memorable Experience
I recently attended the 2017 Payments Conference put on by the National Automated Clearing House Association (NACHA). This is a gathering of all of the stakeholders in the payments biz and generally is a great big meet and greet for those of us who have spent decades in payments. One of the highlights of this […]