Want to be Remembered? Exceed Expectations

In the fall of 2017, I attended the 40th class reunion of Bishop Moore High School in Orlando, Florida. I did not attend Bishop Moore, but my wife did, and we had a great time reminiscing with all of her classmates. What I can tell you is that this reunion was by far the greatest […]

To React is Human, To Respond Divine

Our natural human instinct is to react to external stimuli—what would it take for you to convert your reactions into responses? There is a huge difference between a reaction and a response. Suppose someone walks up and punches you in the arm; your reaction is to punch them back. But if you pause, even for […]

The Best $250 I Ever Spent – On Creating a Memorable Experience

I recently attended the 2017 Payments Conference put on by the National Automated Clearing House Association (NACHA). This is a gathering of all of the stakeholders in the payments biz and generally is a great big meet and greet for those of us who have spent decades in payments. One of the highlights of this […]