You Must Get Automated Communication Right!

A couple of months ago, I took my 2013 Ford Expedition into Joe Cooper Ford in Oklahoma City. My check engine light was on and my windshield washer reservoir was cracked, so I figured I would get those items fixed. I had purchased my Expedition from a different Ford dealership, and I had never been […]

How Much is the Macaroni and How Much is the Cheese?

I recently spoke with several professional speakers about the state of our industry. As you can imagine, every in-person conference and meeting of consequence has been canceled. And the outlook for our industry in the coming months is bleak. At the beginning of May 2020, industry expert Mark Schaefer surveyed business executives who routinely travel […]

A Gift that is Not Giving …

There will always be people who are more thoughtful than you are—or they’re at least better at showing it. They remember things like birthdays and anniversaries, and they are always finding ways to show how thoughtful and caring they are. Kevin Sasser is that type of friend for me. He and I worked together for […]

Have a Young Innovator? Give Them Creative Space!

My ten-year-old grandson, Liam, has a creative and inventive mind. When he is at Camp YaYa (i.e., over at our house), he is constantly looking for materials he can experiment with. Sometimes he builds with no specific project in mind, but he’ll continue to create until he ends up with something, like a cardboard fort. […]