Another Innovation Fail—Learn From My Mistakes

The blades on my outdoor fan broke recently. As you can imagine, the fan became unstable, which made for a very bad experience. When this happened, it was July in South Georgia, so having a working fan is imperative. Once I secured the replacement fan blades, I set about working on installing the new blades […]

Moving From Information to Wisdom

One of the truly sad consequences of the Covid-19 shutdown is the cancellation of the University of Colorado’s Graduate School of Banking 2020 session. This is one of my favorite events every year, and I revel in the opportunity to meet with and instruct future banking leaders in the areas of technology, payments and innovation. […]

When the Situation Demands Innovative Thinking

As positive cases of COVID-19 continue to increase, there is a drive by many politicians to retreat back into a shelter-in-place response. And yet, the economic damage the previous withdrawal from public life caused is likely to be more devastating than the effects of the virus itself. In the face of people risking their lives, […]

Someone is Paying Attention

As a result of the shelter-in-place rules, many people have set up areas where they can participate in online meetings that go beyond just activating their laptop’s camera. In fact, it has become quite common for inane conversation about the weather to be replaced by questions about the books, knick-knacks or awards that happen to […]

Innovation — Right Where You Are

I recently highlighted my enterprising grandson, Liam, and his interest in inventing. We now have a box at our house that is filled with failed electronics and other interesting things that is set aside specifically for Liam. Sometimes he takes things apart (with permission) just to see how they are constructed. Other times he harvests […]

Not Thinking Strategically …

I fly a lot. And since my residence is in South Georgia, I have to fly from Valdosta to Atlanta to get basically anywhere. On a recent trip from Valdosta to Oklahoma City (OKC), the inbound flight from Atlanta to Valdosta was late by almost an hour. All the passengers on my flight were aware […]

You Must Get Automated Communication Right!

A couple of months ago, I took my 2013 Ford Expedition into Joe Cooper Ford in Oklahoma City. My check engine light was on and my windshield washer reservoir was cracked, so I figured I would get those items fixed. I had purchased my Expedition from a different Ford dealership, and I had never been […]

How Much is the Macaroni and How Much is the Cheese?

I recently spoke with several professional speakers about the state of our industry. As you can imagine, every in-person conference and meeting of consequence has been canceled. And the outlook for our industry in the coming months is bleak. At the beginning of May 2020, industry expert Mark Schaefer surveyed business executives who routinely travel […]

A Gift that is Not Giving …

There will always be people who are more thoughtful than you are—or they’re at least better at showing it. They remember things like birthdays and anniversaries, and they are always finding ways to show how thoughtful and caring they are. Kevin Sasser is that type of friend for me. He and I worked together for […]